Privacy Policy

1. Who we are

New Level is a technology company focused on web and mobile systems development, automation, and data analytics, based in Rio de Janeiro, Brazil. Our website is newlevel.com.br and our contact e-mail is contato@newlevel.com.br.

2. Data we collect

We only collect data that is strictly necessary to provide our services:

• Contact details — name and e-mail voluntarily provided via contact form or direct e-mail.
• Blog comments — name and content submitted on blog posts.
• Navigation data — via Vercel Analytics (aggregated and anonymised; no tracking cookies are used).

3. How we use your data

• Replying to messages and project enquiries.
• Publishing approved comments on the blog.
• Analysing aggregated site performance metrics.
• Complying with legal obligations where applicable.

We do not use your data for advertising, we do not sell it, and we do not share it with third parties other than the infrastructure providers listed below.

4. Service providers

We use the following third parties to operate the site:

5. Cookies

We only use one functional cookie (preferred-lang) to remember your language preference. It does not track you across sites and expires after 1 year. No advertising or third-party cookies are set.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time.
• Lodge a complaint with the relevant supervisory authority.

Brazilian residents are protected by the LGPD (Lei 13.709/2018). EU/EEA residents may exercise rights under the GDPR. To exercise any right, contact us at contato@newlevel.com.br. We respond within 15 business days.

7. Security

We apply reasonable technical and organisational measures to protect your data, including HTTPS connections, restricted database access, and environment variables for sensitive credentials. No system is 100% secure; in the event of a relevant incident, we will notify affected individuals as required by applicable law.

8. Data retention

Contact data is kept for as long as needed to address your request and, thereafter, for up to 5 years for legal compliance purposes. Blog comments are kept while the post remains published. You may request earlier deletion at any time.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated via a notice on the website.

10. Contact

Questions about this policy? Get in touch: